Cyberpunk 2077 maker CD Projekt Red has confirmed that it neglected signs that the game required more time to be available for PlayStation 4 and Xbox One. The Polish studio concentrated more on PC and next-gen production rather than the current-gen, which is unusual.
Cyberpunk 2077 does not have a local variant for PlayStation 5 and Xbox Series X/S; it’s currently working via backward adaptability. CD Projekt Red added further that they don’t have a particular refund policy in place with Sony or Microsoft, leading to refund requests being rejected for some PS4 owners.
CD Projekt Red acknowledges the fact that it ‘neglected’ the versions for PlayStation 4 and Xbox One X|S.
The initial feedback from those playing it on the oldest last-gen consoles is way below our expectations, CD Projekt Red co-CEO Adam Kiciński said on an investor call on Monday.
After 3 stays, we, as the Management Board, were too focused on publishing the game.
We miscalculated the issues’ system and complexity; we neglected the signals about the need for extra time to improve the game on the home last-gen consoles. It was a corrupt approach and opposite to our business basis. On top of that, during the crusade, we showed the game mostly on PCs
It is more about us gazing at the PC and next-gen execution rather than the current-gen. We definitely did not pay enough time looking at that, CD Projekt Red’s SVP of development Michał Nowakowski replied.
When asked why they didn’t show Cyberpunk 2077 running on PS4 or Xbox One, CD Projekt Red co-founder and co-CEO Marcin Iwiński said: The aim is that we were refreshing the game on last-gen consoles until the last minute, and we guessed we would make it in time. Sadly, this resulted in giving it to reviewers just one day right before the release, which was too late, and the communications didn’t get the opportunity to reconsider it correctly. That was not expected; we were setting the game till the very last second.
This is both misleading and contradictory. In June last year, Cyberpunk 2077 lead quest designer Paweł Sasko told Eurogamer they have a version of the game on every device running at all times. Then in October this year, after Cyberpunk 2077 was delayed for another time, Nowakowski assured investors that there’s nothing wrong with Xbox or PS4 versions, and Kiciński said they are using the extra time, thanks to the delay, to make it as good as it can be on the current generation.
Having fooled PS4 and Xbox One buyers into purchasing Cyberpunk 2077, CD Projekt Red apologized for days after the game launched and promised the players that they could get refunds. The developer even suggested that it would personally step in and help those who had trouble getting refunds by offering an email address that they could write in to. It turns out that CD Projekt Red has no special arrangement with Sony or Microsoft and has left Cyberpunk 2077’s PS4 and Xbox One buyers to the mercy of the existing policies.
While Microsoft still offers a 14-day refund policy including an “extenuating circumstances” clause, Sony doesn’t provide such an option, and getting a refund after purchasing is quite the challenge. That said, some Cyberpunk 2077 PS4 buyers on Reddit are already asking for a refund.